Every salesperson on their own phone
When a salesperson leaves, the customers and the history leave too.
ALOON › Industries › Stores and retail
Stores and retail
For stores that sell on WhatsApp and over the phone
Every salesperson on the store's number, with chats distributed automatically, the customer history and campaigns that bring customers back.
ALOON · WhatsAppLIVE
Do you have the windshield for a 2019 Hilux?
Good afternoon! I'll pass you to a salesperson now.
✓ Moved to the Sales queue · Bruno available
Hi, this is Bruno. Yes, with installation. Shall I send the price?
Please!
Example chat with fictitious names.
Where customer service usually gets stuck
Customers who wait and buy elsewhere
A message with no owner goes unanswered.
No numbers to manage results
Nobody knows how many quotes turned into sales.
How ALOON solves it
WhatsApp and phone on one screen, in the browser. All you need is a computer and a headset.
- The number belongs to the storeEveryone works from the same number. The history stays with the company.
- Automatic distributionChats go to the available salesperson, up to each one's limit.
- Saved repliesPrice list, terms and payment links at hand.
- After-sales campaignsService, replacement, repurchase: messages that stop when the customer replies.
Phone
- Record on answerWhatsApp chats with that customer show up when they call.
- Queues by departmentSales, installation, billing.
- RecordingEvery call recorded, to check what was agreed and to train.
- Outcome of every callSold, quote sent, too expensive.
A day with ALOON
Overnight messages are spread across the salespeople.
A customer calls and the salesperson sees yesterday's chat.
The after-sales campaign reaches people who bought 6 months ago.
Managers see chats and sales by salesperson.
Questions
Frequently asked questions
If a salesperson leaves, do I lose the customers?
No. The number and the history belong to the store.
Can salespeople have targets?
Yes. ALOON is part of BateMeta, with targets, rankings and prizes for the team.
Instagram too?
Yes. Instagram and Messenger on the same screen, with separate queues.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.