Enrollment season jams everything
Prospects, parents and students compete for the same phone and the same WhatsApp.
ALOON › Industries › Schools and courses
Schools and courses
For schools and courses that serve students, parents and prospects at the same time
Enrollment, school office and billing on the same number, each in its own queue. And the school phone ringing on the same screen.
ALOON · WhatsAppLIVE
Good afternoon, are there still places in 6th grade for 2027?
Good afternoon! I'll pass you to the enrollment team. What's the student's name?
Lucas, 11
✓ Moved to the Enrollment queue · with name and grade
Hi! I'm Ana from enrollment. Yes, we have places. Shall we book a visit?
Example chat with fictitious names.
Where customer service usually gets stuck
Messages that don't reach the right person
A billing question lands at the school office and the parent waits.
Prospects with no follow-up
People who asked about enrollment never hear back.
How ALOON solves it
WhatsApp and phone on one screen, in the browser. All you need is a computer and a headset.
- Queues by departmentEnrollment, school office, billing and coordination, each with its own team.
- A bot that organizesMenu options and first questions. The chat reaches the right person with the answers.
- Enrollment campaignsStep-by-step messages for prospects and re-enrollment, stopping when the person replies.
- LabelsVisit booked, enrolled, waiting for documents.
Phone
- Voice menu"Enrollment, 1; school office, 2; billing, 3".
- School hoursAfter hours, the right message and the way to WhatsApp.
- Missed calls to returnNobody goes without a call back during enrollment season.
- Daily dashboardCalls received, missed and waiting time by department.
A day with ALOON
Overnight messages are already sorted by department.
The school office answers phone and WhatsApp on one screen.
Prospects who visited the school get a follow-up.
Coordinators see how many visits became enrollments.
Questions
Frequently asked questions
Can the school office and billing be separate?
Yes. Each department has its own queue and only its team sees the chats.
Does it work with the school's system?
Inbox, phone and campaigns work with any system. Integrations are reviewed in the demo.
Can teachers answer?
Anyone the school adds can answer the queues management allows.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.