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ALOON › WhatsApp

WhatsApp · Official API

Your whole team on one WhatsApp number. Every conversation turning into results.

No more phone on the counter. With ALOON everyone answers the same number from the computer, the bot books in your schedule, day-before confirmations happen on their own and managers see where each customer came from, from the ad to the payment.

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Official Meta APIBot that booksAI in customer service

The ALOON service screen (in Portuguese). Names, phone numbers and prices are fictitious.

Team inbox

One number, many people, no conversation forgotten.

Conversations land in the right queue and go to whoever is available. If someone disappears, the chat goes back to the queue.

Queues by team and number

Scheduling, quotes, billing: every conversation reaches the right team.

Automatic distribution

Splits conversations among available agents, with a limit per person.

Many channels, one screen

Several WhatsApp numbers, Instagram and Messenger, each with its own queue.

Transfer with history

Hand the conversation to another team without the customer repeating anything.

Breaks and hand-back

Breaks with a reason. If an agent stops replying, the chat goes back to the queue on its own.

Quick replies and templates

Ready-made messages, internal notes and Meta-approved templates, one click away.

Bot and schedule

A bot that really books.

The bot greets the customer, understands what they need and books straight into your schedule. It only says "booked" after checking it was saved.

Menu by brand and team

Each number with its own bot: appointments, exams, quotes, results, talk to an agent.

Real availability

Checks free slots by location, professional and service.

Day-before confirmation

Buttons to confirm, reschedule or cancel. The schedule updates instantly and freed slots go back on sale.

Effortless rescheduling

Customers reschedule on WhatsApp, no call, no waiting.

Integration with your system

Pixeon Smart ready to use. Other scheduling systems are integrated during onboarding.

Consent built in

The bot asks for consent before starting and logs everything.

Sales in the chat

Every conversation is a chance to sell more.

Agents see who the customer is and what to offer, without leaving the chat.

Customer record alongside

Appointments, quotes and history on the same screen as the chat.

Sales suggestion

The system shows what to offer: follow-up, missing exam, overdue check-up.

Price list at hand

Agents look up prices and send a quote in seconds.

Prescriptions read by AI

The customer sends a photo of the prescription and AI builds the quote from your price list.

Quote follow-up

Customers who asked for a quote and did not close get a reminder at the right time.

Where the customer came from

Ad, Google, Instagram or referral: the source is saved with the conversation.

AI in customer service

AI that answers when your team cannot. And knows when to stop.

AI replies, answers questions and gets the booking going. When a person is needed, it hands over the chat with a summary.

Answers 24/7

Nights and weekends, nobody goes unanswered.

Hands over with a summary

The agent picks up the chat knowing everything that was said.

You choose when it steps in

Only when nobody is available, or always on the first reply.

Clear limits

No medical advice and no billing messages on its own.

Campaigns

Campaigns that bring customers back. And know when to stop.

Messages to people who need to come back, with full control of what was sent and what turned into sales.

Ready-made audiences

Follow-ups, last year exams, open quotes and customers who stopped coming.

Stop on their own

When the customer replies or books, the campaign stops for them.

Already booked? No message

Nobody gets invited to something they already booked.

Measured results

How many replied, how many booked and how much revenue it brought.

Management

From ad to payment, everything measured.

Managers follow the team live and know how much each channel brought in.

Live monitor

Who is answering, who is on break and how many are waiting in each queue, together with the phone.

Service dashboard

First response time, conversations per person and per team.

Conversation analysis

AI reads the conversations and shows where the team is losing sales.

Funnel by channel

Where each customer came from, how many booked, how many paid and what each channel cost.

WhatsApp and phone on the same screen

Same team, same customer record and same dashboard for both channels.

Connections that drive results.

Discover the phone system →

Questions about WhatsApp

Frequently asked questions

Is it the official WhatsApp API?

Yes. ALOON uses the official Meta API. No unofficial apps putting your number at risk.

Can I keep the number I already use?

Yes. We bring your number to ALOON, even if it is on another customer service platform.

How many people can answer the same number?

As many as your team has. Each with their own login, and managers see everything.

Does it work with Instagram and Messenger?

Yes. They sit on the same screen, with separate queues.

Does the bot work with my system?

With Pixeon Smart, full scheduling is ready: book, confirm, reschedule and cancel. Other systems are integrated during onboarding.

What about Meta message costs?

Meta charges by message type. In the demo we show how to organize sending to spend less, and the dashboard shows the cost per channel.

Demo

See ALOON working with your company's routine.

Tell us a little about your team. We will get back to you to schedule a demo.