ALOONBook a demoDemo

WhatsApp and phone contact center

Connections that drive results.

ALOON brings your company's WhatsApp and phone together on one screen. The team works from the same number, the bot books straight into your scheduling system, appointments are confirmed the day before automatically and, when the phone rings, the customer record is already open.

Book a demo →See how it works
Official WhatsApp APIAnswer in the browser or on a desk phonePixeon Smart integration

The ALOON service screen (in Portuguese). Names, phone numbers and prices are fictitious.

Built inside a network of clinics, with dozens of agents and thousands of chats and calls every month. Every feature came from a real day-to-day problem.

Unified queue

Messages and calls in the same queue.

People who write on WhatsApp and people who call land in the same queue. When the phone rings, the record opens with it: appointment, quote and past conversations.

WhatsApp

One number, the whole team answering. And a bot that really books.

Chats land in the right queue and go to whoever is available. The bot checks open slots, books in your system and only says "booked" after checking it was saved.

See everything about the WhatsApp contact center →

  • Team inboxQueues by department and by number, automatic distribution and a chat limit per agent.
  • A bot that booksReal availability by location, provider and service. If anything goes wrong, it hands over to a person.
  • Day-before confirmationA message with buttons to confirm, reschedule or cancel. Your schedule is updated instantly.
  • Campaigns that know when to stopFollow-ups, last year's exams and customers who never came back. They stop when the customer replies or books.
  • Every channelSeveral WhatsApp numbers, Instagram and Messenger on one screen, with separate queues.

Phone

When the phone rings, the customer record is already on screen.

The phone system lives inside ALOON. Agents use a headset on their computer or a desk phone, and the line comes from your carrier.

See everything about the phone system →

Maria S.
Scheduling queue · menu option 1
AnswerOpen record

Record next to the call

Upcoming appointmentUltrasound · tomorrow 10:40
Quote3 exams · $380.00
Sales suggestionAnnual check-up overdue
OutcomeBooked · Quote sent · Too expensive…
  • Answer in the browser or on a desk phoneA headset on the computer with nothing to install, or a desk phone. It rings on any screen of the system.
  • Voice menu and queues"To book, press 1". Queues by department, business hours and an after-hours message.
  • Missed calls don't disappearCallers who hung up while waiting show up to be called back with one click.
  • Recording and outcomeEvery call recorded, with the outcome marked by the agent: booked, quote sent, question answered.
  • Daily dashboardReceived, answered and missed calls, waiting and talk time, by queue, number and person.

Industries

Built for the way your industry works

Every industry serves customers its own way. See how WhatsApp and phone work together in yours.

Clinics and medical practices

Full schedule, confirmed appointments and follow-ups that come back.

day-before confirmationfollow-upsquotes
See the page →

Laboratories and imaging centers

The right exam prep, doctor's orders by photo and quotes that turn into visits.

orders by photoexam prepquotes
See the page →

Dental clinics

Assessments booked, treatment plans followed up and check-ups remembered.

assessmenttreatmentcheck-ups
See the page →

Veterinary clinics and pet shops

Vaccines and grooming remembered on the pet owner's favorite channel.

vaccinesgroomingfollow-ups
See the page →

Schools and courses

Enrollment, office and parents served without waiting.

enrollmentschool officebilling
See the page →

Stores and retail

Salespeople on one number, fast quotes and customers who come back.

quotessalespeopleafter-sales
See the page →

Law and accounting firms

Every client with the right person and nothing lost between messages.

triageaccount ownerhistory
See the page →

Real estate agencies and developers

Leads from ads answered fast and viewings booked.

leadsviewingsad source
See the page →

Management

Messages and calls on one dashboard. From the ad to the payment.

Managers see in real time who is answering, who is waiting and where each customer came from.

Live monitor

WhatsApp and phone queues together: who is available, who is on a break, how many are waiting.

Where the customer came from

Ad, website, campaign or referral. From first contact to booking and payment, by channel.

Cost per customer

Add your ad spend and see what each paying customer cost.

Satisfaction

A rating at the end of each chat. Managers see them all; each agent sees their own.

AI with clear limits

Reads a photo of a doctor's order and suggests a quote from your price list. A person decides. No medical advice and no automatic billing.

Roles and audit log

Everyone sees only what is theirs. Customer lists for managers only, with a record of who opened them.

Comparison

What ordinary contact centers usually lack

FeatureTypical toolALOON
WhatsApp and phone in one queue and one dashboardRareYes
A bot that books straight into your scheduleRareYes
Day-before confirmation that updates the scheduleRareYes
Customer record with appointments and quotes when a call comes inPartlyYes
Campaigns that stop when the customer repliesPartlyYes
Customer source through to payment, with cost per channelRareYes

Compared with what contact-center tools usually offer. It varies from vendor to vendor.

FAQ

Frequently asked questions

Does it use the official WhatsApp?

Yes. ALOON uses the official WhatsApp API with a verified business number. No phone left on in the office and no risk of being banned for using an unofficial app.

Do I need to change my phone line?

Not necessarily. The system connects to your carrier through a SIP trunk. In the demo we look at what your carrier offers and how to bring your numbers.

Does it work with my system?

Full scheduling integration (book, confirm and cancel) is available today with Pixeon Smart. For other systems, we talk it through in the demo. Team inbox, phone, campaigns and dashboards work with any system.

Do agents need to install anything?

No. WhatsApp and phone run in the browser. All you need is a headset with a microphone. A desk phone works too.

Does the bot replace the front desk?

It handles the repetitive work, like booking, confirming and answering common questions, and hands over to a person whatever needs attention.

Demo

See ALOON working with your company's routine.

Tell us a little about your team. We will get back to you to schedule a demo.