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Terms of service

Last updated October 23, 2026.

This is a translation for convenience. In case of doubt, the Portuguese version prevails.

These terms apply to companies that hire the ALOON contact center and to the people who use it. ALOON is a BateMeta product. Questions: contato@batemeta.club.

Contracting

  • ALOON is hired after a demo, through a commercial proposal that defines features, number of users, channels, price and term.
  • If the proposal or the signed contract says something different from these terms, the proposal or contract prevails.

The service

  • ALOON is online software (software as a service) for serving customers on WhatsApp, phone, Instagram and Messenger, with queues, a bot, campaigns, integrations and dashboards.
  • The company receives the right to use the system while the contract is in force. The system, brand and code remain ALOON's.
  • New features may be added; features may change to follow channel rules (for example, Meta's).

The company's responsibilities

  • Use ALOON lawfully and follow channel policies, such as WhatsApp Business rules.
  • Send messages on its own initiative (campaigns, reminders) only to people who agreed to receive them, and respect anyone who opts out.
  • Tell customers when calls are recorded (ALOON's voice menu includes this notice).
  • Take care of the people it gives access to, their passwords and what is recorded in its environment.
  • Check AI suggestions before using them. AI does not replace professional advice, such as medical advice.

Third-party costs

  • WhatsApp messages are charged by Meta according to its official price list, which may change.
  • The phone line and calls are charged by the carrier chosen by the company.
  • The commercial proposal states which of these costs the company pays directly and which are passed through.

Availability

We work to keep ALOON running at all times, with monitoring and daily backups. The service also depends on third parties, such as Meta, carriers and the internet, and may have maintenance downtime, announced whenever possible.

Data

Personal data is handled according to the privacy policy. The company is the controller of its customers' and employees' data; ALOON is the processor.

At the end of the contract, the company may request an export of its information. After the period agreed in the proposal, the data is deleted, except what the law requires us to keep.

Suspension and cancellation

  • Cancellation follows the notice period in the proposal.
  • If payment is late, we notify you first; if it continues, access may be suspended until payment is made.
  • Access may be suspended in case of illegal use, unauthorized mass messaging or risk to the security of the system or other customers.

Liability

ALOON is responsible for the operation of the system under the law and the contract. It is not responsible for the content of messages sent by the company, for decisions based on unchecked AI suggestions, or for failures of third-party services beyond its control.

Changes to these terms

If these terms change, we notify hiring companies in advance. The current version is always on this page.

Governing law

These terms are governed by the laws of Brazil.