Headset on the computer
Agents answer in the browser with a headset. The phone rings on any screen of the system.
ALOON › Phone system
Phone · Virtual PBX
Your company phone, in the browser. With the customer record on screen.
Replace the old PBX with a phone system that lives inside ALOON. Your line stays the same, your team answers from any computer, AI picks up when nobody can, and every call becomes information: who called, what they wanted and how it ended.
Nothing to installAI voice agentRecording and reports
Maria S.
Scheduling queue · menu option 1
AnswerOpen record
Record next to the call
Upcoming appointmentUltrasound · tomorrow 10:40
Quote3 exams · $380.00
Sales suggestionAnnual check-up overdue
OutcomeBooked · Quote sent · Too expensive…
How it works
Your line, our phone system. No hardware, no technician on site.
Calls come in through your carrier (SIP trunk) straight into ALOON. No PBX box, no new cabling, no expensive phones.
Desk phones, if you prefer
Front desk and counters keep their desk phones, connected to the same system.
Many numbers, one system
Each number with its own menu, hours and queues. All set up by managers, on screen.
Extensions and transfer
Calls between extensions, transfer to another team or an outside number, hold and mute.
One-click dialing
Agents call customers straight from the record or the call-back list.
Same line, same numbers
Your customers keep calling the numbers they already know.
AI on the phone
A voice agent that answers, understands and books.
When the team is busy or after hours, AI answers, talks naturally and solves what it can on its own. Everything else goes to a person, with a summary ready.
No more hold music
AI answers right away, including nights and weekends.
Books for real
Checks free slots, books in your system and confirms with the customer before hanging up.
Gives quotes
Shares prices from your price list and exam preparation, the way your team would.
Transfers with context
When a person is needed, it transfers the call and shows the summary on the agent screen.
Transcript and summary
Every call becomes text and a summary, so managers find what was said in seconds.
Clear limits
AI gives no medical advice, never handles billing and calls the team whenever the topic needs it.
When the phone rings
When the phone rings, your agent already knows who it is.
The record opens by itself from the caller number. The agent greets the customer by name and sees what to offer.
Maria S.
Scheduling queue · menu option 1
AnswerOpen record
Record next to the call
Upcoming appointmentUltrasound · tomorrow 10:40
Quote3 exams · $380.00
Sales suggestionAnnual check-up overdue
OutcomeBooked · Quote sent · Too expensive…
- Appointments and historyUpcoming bookings, last visits, no-shows and cancellations.
- Open quotesWhat the customer asked for and has not closed yet, ready to pick up.
- Sales suggestionWhat to offer now: follow-up visit, missing exam, overdue check-up.
- WhatsApp conversationThe last chat from the same number, so nobody asks the same thing twice.
- Outcome of every callAfter hanging up, the agent marks it: booked, quote sent, too expensive, question answered.
Voice menu and queues
"To book, press 1." And every call reaches the right team.
Menu, hours and queues change on screen, instantly, without calling anyone.
Menu in your company voice
Record your own audio or use the automatic voice. Change the message any time.
Business hours
After hours, the system tells callers, AI answers or the call goes to the call-back list.
Queues by team
Scheduling, quotes, billing: each queue with its team and maximum wait time.
Fair distribution
Calls ring for whoever is available, in rotation. Agents on break are skipped.
Recording notice
The recording message plays automatically before the menu.
Missed calls get called back
Callers who gave up or called after hours land on a list. One click and the agent calls back, before your competitor does.
Management
Everything that happens on the phone, in one dashboard.
Managers follow it live and measure results by queue, number and person.
Live dashboard
Who is on a call, who is available, who is on break and how many are waiting in each queue.
Breaks with a reason
Lunch, call-backs, training: managers know how long each person was available.
Call recording
Every call recorded, to listen to, coach the team and settle questions.
Full reports
Wait time, handling time, abandonment, overflow and service level, by queue, number and person. Export to Excel.
Result of every call
How many calls turned into bookings, by agent and by day.
Compared with yesterday
Received, answered and missed calls compared with the previous day up to the same time.
Phone and WhatsApp on the same screen
Same team, same customer record and same dashboard for both channels.
Connections that drive results.
Questions about Phone system
Frequently asked questions
Do I need to change carrier or number?
No. The system uses the line you already have, through a SIP trunk. Your numbers stay the same.
Do agents need to install anything?
No. The phone works in the browser. A headset is all it takes. Desk phones work too.
How does AI answer calls?
The voice agent answers, understands what the caller says, checks schedule and prices and solves simple requests. When a person is needed, it transfers with a summary of the call.
Are calls recorded?
Yes, with a notice at the start of the call. Managers can listen to any recording; agents to their own.
Does it work with several numbers and locations?
Yes. Each number has its menu, hours and queues, and the dashboard shows everything together or separately.
How do we start?
In the demo we show the system running and the step by step for your case: numbers, menus, queues and extensions, set up with your team.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.