Essencial
For businesses starting to organize their WhatsApp.
1 to 3 agents
R$149/month
R$179/month
R$ 1,788 per year, billed once
or R$ 179/month on monthly
on the monthly plan
Save R$ 360/year I want this planALOON › Plans and pricing
Plans and pricing
A plan for every team size. Connections that drive results.
Choose by the number of people answering. Every plan includes the full WhatsApp contact center and free onboarding.
Equipe
For teams that split customer service across departments.
4 to 10 agents
R$399/month
R$499/month
R$ 4,788 per year, billed once
or R$ 499/month on monthly
on the monthly plan
Save R$ 1,200/year I want this planEmpresa
For operations with many agents and several queues.
11 to 30 agents
R$999/month
R$1,499/month
R$ 11,988 per year, billed once
or R$ 1,499/month on monthly
on the monthly plan
Save R$ 6,000/year I want this planCustom
For chains and large operations with more than 30 agents.
31 agents or more
On request
- Everything in Empresa
- Terms for multiple locations and brands
- Dedicated account manager
Free onboarding on every planOur team sets up numbers, queues, bot and schedule together with yours.
Included in every plan
- WhatsApp on the official Meta API
- Instagram and Messenger on the same screen
- Queues by team and automatic distribution
- Triage and booking bot
- Customer record and sales suggestions
- Live monitor and service dashboard
- Funnel by channel, from ad to payment
- Free onboarding
Prices in Brazilian reais (R$). Message fees charged by Meta (WhatsApp) are not included in the plan and are paid directly to Meta.
Go further
Add-ons to power up your contact center
Add them to any plan. Pricing based on the size of your operation.
Phone system
Browser-based phone system on your line, with voice menu, queues, recording and an AI voice agent.
On request
Learn more →Campaigns
Day-before confirmations, follow-ups, open quotes and customers who stopped coming. They stop on their own when the customer replies or books.
On request
AI in customer service
Answers 24/7, reads prescriptions, builds quotes and hands over to the team with a summary.
On request
CRM
Sales pipeline, activities and follow-up of every opportunity, linked to chats and calls.
On request
Compare plans
| Feature | Essencial | Equipe | Empresa | Custom |
|---|---|---|---|---|
| Agents | 1 to 3 | 4 to 10 | 11 to 30 | 31 or more |
| Onboarding | Free | Free | Free | Free |
| WhatsApp official API | ✓ | ✓ | ✓ | ✓ |
| Instagram and Messenger | ✓ | ✓ | ✓ | ✓ |
| Queues and automatic distribution | ✓ | ✓ | ✓ | ✓ |
| Triage and booking bot | ✓ | ✓ | ✓ | ✓ |
| Day-before confirmation | Add-on | Add-on | Add-on | Add-on |
| Pixeon Smart integration | ✓ | ✓ | ✓ | ✓ |
| Customer record and sales suggestions | ✓ | ✓ | ✓ | ✓ |
| Live monitor and dashboards | ✓ | ✓ | ✓ | ✓ |
| Funnel by channel | ✓ | ✓ | ✓ | ✓ |
| Phone system | Add-on | Add-on | Add-on | Add-on |
| Campaigns (includes day-before confirmation) | Add-on | Add-on | Add-on | Add-on |
| AI in customer service | Add-on | Add-on | Add-on | Add-on |
| CRM | Add-on | Add-on | Add-on | Add-on |
| Dedicated account manager | — | — | — | ✓ |
Plans and pricing
Frequently asked questions
How do I choose a plan?
By the number of people answering WhatsApp at the same time on your team. As you grow, you can switch plans any time.
What is the difference between monthly and annual?
On the annual plan you pay for the year at once and the monthly price is lower. On monthly, you pay month by month.
Is onboarding charged?
No. Onboarding is free on every plan: we set up numbers, queues, bot and schedule together with your team.
What about the phone system?
The phone system is an add-on, priced by the number of extensions and lines. We collect the details in the demo.
Are WhatsApp messages included?
The plan includes the full contact center. Messages charged by Meta are paid directly to Meta, and the dashboard shows the cost per channel.
We have more than 30 agents. What now?
We build a custom plan with terms for multiple locations and brands. Reach out through the form.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.