Orders typed by hand
Every photo means minutes of typing and a chance to miss an exam.
ALOON › Industries › Laboratories and imaging centers
Laboratories and imaging centers
For labs and imaging centers that receive doctor's orders all day long
The patient sends a photo of the order, the AI suggests a quote from your price list and the agent replies in minutes, with the prep for each exam.
ALOON · WhatsAppLIVE
[photo of the doctor's order]
✓ AI found 3 exams in the price list · suggestion for the agent
Maria, the 3 exams come to $380.00. The blood count and glucose need 8 hours of fasting.
Can I come tomorrow morning?
Sure, collection opens at 6:30.
Example chat with fictitious names.
Where customer service usually gets stuck
Wrong prep, repeated exam
The patient arrives without fasting or prep and has to come back another day.
Quotes that never come back
The patient asks for a price and disappears. Nobody knows how many quotes became visits.
How ALOON solves it
WhatsApp and phone on one screen, in the browser. All you need is a computer and a headset.
- Doctor's order by photoThe AI reads the requested exams and builds a quote suggestion from your price list.
- Saved replies with prepApproved texts with each exam's prep, the price list and payment links at hand.
- Quotes followed upWhat was quoted on WhatsApp and what became a visit, by agent.
- Campaigns for those who didn't comeA message for people who got a quote and didn't show up, stopping when they reply.
Phone
- Record on answerQuotes and WhatsApp chats appear on screen when the patient calls.
- Queues by departmentCollection, imaging, results: each menu option goes to the people who know the answer.
- Missed calls to returnCalls from people who hung up in the queue aren't lost.
- RecordingEvery call recorded to settle questions and train the team.
A day with ALOON
Collection opens and the overnight chats are already in the right queue.
A photo of an order becomes a suggested quote in seconds.
Yesterday's quotes that didn't turn into visits get a message.
Managers see how many quotes became visits.
Questions
Frequently asked questions
Does the AI send the quote by itself?
No. It suggests items and prices; the agent checks, adjusts and sends.
Does it work with my system?
The Pixeon Smart integration brings in quotes and visits. For other systems, we talk it through in the demo.
Can collection and imaging be separate?
Yes. Separate queues and numbers, each with its own team and hours.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.