The patient who will "think about it"
Without follow-up, the approved treatment gets postponed and never happens.
ALOON › Industries › Dental clinics
Dental clinics
For dental clinics that live on approved treatment plans and returning patients
From the first message to the assessment, from the quote to the 6-month check-up: the team follows every patient on WhatsApp and on the phone.
ALOON · WhatsAppLIVE
How much is teeth whitening?
It depends on the assessment, which is free. I have Tuesday 18:00 or Saturday 09:00.
Saturday
Got it! The front desk will confirm with you in a moment.
✓ Moved to the Assessments queue · with the patient's answers
Example chat with fictitious names.
Where customer service usually gets stuck
Patients who vanish after treatment
The 6-month check-up depends on someone remembering to call.
Front desk with no time to reply
Between walk-ins and the phone, messages pile up.
How ALOON solves it
WhatsApp and phone on one screen, in the browser. All you need is a computer and a headset.
- A bot that does the triageMenu options, sign-up questions and handover to the right queue with everything the patient answered.
- Check-up campaignsCleaning and review reminders for those who are due, stopping when the patient replies.
- Labels by stageAssessment, quote sent, in treatment: the team knows where each patient is.
- Day-before confirmationButtons to confirm or reschedule. Scheduling integration on request.
Phone
- Answer on the computerThe front desk answers with a headset without leaving the screen, or on a desk phone.
- Menu and hoursAfter hours, the call hears the right message and can be pointed to WhatsApp.
- Missed calls to returnAnyone who called and wasn't answered shows up in a list.
- Outcome of every callBooked, too expensive, will think about it: the reason is recorded.
A day with ALOON
Overnight messages have gone through the bot and are in the assessment queue.
The phone rings and the front desk answers on the computer.
The check-up campaign reaches people who had a cleaning 6 months ago.
Managers see how many assessments became treatments.
Questions
Frequently asked questions
Does it work with my dental software?
Inbox, phone, campaigns and dashboards work with any system. Scheduling integration is reviewed in the demo.
Can each dentist have a number?
You can have several numbers, each with its own queues and team.
Does the bot give prices?
It replies with the texts the clinic sets up. Anything that needs an assessment goes to a person.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.