Busy line, patients giving up
A call that waits in the queue and never gets called back is a patient seen somewhere else.
ALOON › Industries › Clinics and medical practices
Clinics and medical practices
For clinics that can't afford to lose a patient on WhatsApp or on the phone
Patients pick the channel. The front desk answers both on one screen, with appointments, quotes and past conversations alongside.
ALOON · WhatsAppLIVE
Hi, is there a cardiologist available this week?
Yes! Thursday 14:20 or Friday 09:00 at the Downtown unit. Which one works?
Thursday
✓ Appointment checked in the schedule
Booked: Thursday, 14:20. I'll send a confirmation the day before.
Example chat with fictitious names.
Where customer service usually gets stuck
No-shows that leave gaps
Without confirmation, the empty slot only shows up when the patient doesn't come.
Quotes left unanswered
The patient asks for the price, the chat goes cold and nobody follows up.
How ALOON solves it
WhatsApp and phone on one screen, in the browser. All you need is a computer and a headset.
- A bot that books in your systemWith Pixeon Smart, the bot shows real availability, books and checks before confirming.
- Day-before confirmationButtons to confirm, reschedule or cancel. Cancellations free the slot instantly.
- Follow-up campaignsAnnual check-ups, last year's exams, patients who never came back. They stop when the patient replies.
- AI that reads the doctor's orderA photo of the order becomes a quote suggestion from your price list. The agent checks and decides.
Phone
- Record on answerUpcoming appointment, last quote and WhatsApp chats show up when it rings.
- Voice menu"To book, press 1; results, 2". Each option goes to the right queue.
- Missed calls to returnCallers who hung up appear in a list. One click to call back.
- Outcome of every callBooked, quote sent, too expensive: managers see why a call didn't turn into a visit.
A day with ALOON
Today's schedule was confirmed yesterday on WhatsApp.
The phone rings and the patient record opens with it.
The annual follow-up campaign reaches patients who are due.
Managers see how many patients came from each ad and how many paid.
Questions
Frequently asked questions
Does it work with my scheduling system?
Full integration (book, confirm and cancel) is available today with Pixeon Smart. For other systems, we talk it through in the demo. Everything else works with any system.
Can the AI give patients guidance?
Not about health. The AI gives no medical advice and never bills on its own: it suggests, a person decides.
Can each location have its own number?
Yes. Each number has its own queues, hours and team. Confirmations go out from each location's number.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.