Channels come into ALOON
WhatsApp numbers (including the one you already use), the clinic Instagram and Messenger.
ALOON › ALOON Health › Attract › ALOON Canais
ALOON Canais · Stage 1, Attract
Every clinic channel. One queue, the whole team.
Several WhatsApp numbers on the official API, Instagram, Messenger and phone on the same screen. Each conversation goes to the right queue and to whoever is available.
1. Attract2. Convert3. Welcome4. Retain
Single queue · now example
WhatsApp · Main clinic12 waiting · 5 in service
WhatsApp · Lab4 waiting · 2 in service
Instagram2 waiting
Phone · Scheduling3 waiting · 4 extensions
Example with fictitious names and prices.
How it works
WhatsApp, Instagram, Messenger and phone in one queue
The chat lands in the right queue
By brand, location or team: scheduling, lab, billing.
The team answers from the computer
Automatic distribution, a limit per person and transfer with history.
In practice
ALOON Canais
Official Meta API
No unofficial apps putting the number at risk.
Many numbers and brands
Each brand with its number, bot and queues.
Transfer without repeating
The patient does not tell the story again.
Breaks and hand-back
Agents who stop replying hand the chat back to the queue.
Live monitor
Who is answering and how many are waiting, together with the phone.
Number migration
We bring the number the clinic already uses, even from another system.
ALOON Canais
Frequently asked questions
Can I keep the number I already use?
Yes. We bring the number to ALOON, even if it is on another platform.
How many people can answer the same number?
As many as your team has, each with their own login.
Demo
See ALOON working with your company's routine.
Tell us a little about your team. We will get back to you to schedule a demo.